Home tech care plans across Kent
A monthly plan that keeps everything in your home working. WiFi, cameras, alarm, TV, smart devices, the printer nobody understands. Call, WhatsApp or book a visit and it gets sorted.
- One number for everything with a plug or an app
- Most faults fixed remotely on the first call
- Annual on site health check included
- Month to month after three months
- Popular with families setting it up for parents
Three plans, one number to call
Pick the level that matches how much tech you have. You can move up or down at any time.
Essential
For a home with WiFi, a couple of cameras and a few smart devices.
- Unlimited phone and WhatsApp support
- Remote diagnostics and fixes
- Firmware and security updates managed for you
- One on site health check a year
- Priority booking within 48 hours
- Discounted labour on visits
Home
For a connected home with CCTV, an alarm, smart lighting and a media setup.
- Everything in Essential
- Two on site visits a year included
- Camera and alarm system checks and cleaning
- Network optimisation twice a year
- New device setup included, up to four a year
- 15% off all labour and hardware
Home Plus
For larger homes, annexes, garden offices and anyone who wants it all covered.
- Everything in Home
- Unlimited on site visits for existing kit
- Same day response for outages
- 4G backup for cameras and alarm
- Annual system review with upgrade plan
- 20% off all labour and hardware
All prices include VAT. Hardware is charged separately at your plan discount and always agreed before it is ordered.
Why homes in Kent are signing up
The average house now has more connected devices than a small office did ten years ago, and no IT department. When the WiFi drops, the camera goes offline or the TV will not find the soundbar, you end up on hold to a call centre in another country.
- Speak to the person who installed it, or who at least knows what they are looking at
- Most problems fixed remotely inside the first call
- Firmware and security updates handled so cameras and routers stay patched
- Somebody patient for older relatives who just want the telly to work
- Priority when you need a visit, instead of waiting behind new installs
What a care plan actually covers
Anything in the home that connects to a network, a screen or a speaker.
WiFi and broadband
Dropouts, dead spots, new devices that will not join, router replacements, speed problems and dealing with your provider.
CCTV and doorbells
Cameras offline, recordings not saving, app notifications, storage full, lens cleaning and repositioning.
Alarms
Sensor batteries, false alarms, adding users, arming schedules and app access for the family.
TV and audio
TVs, soundbars, Sky and streaming boxes, multi room speakers and the remote that stopped working.
Smart home devices
Lights, plugs, thermostats, blinds and voice assistants, including re pairing after a power cut.
Computers and printers
Laptops, tablets, phones and the printer, kept on the network and kept working.
Set one up for your parents
A large share of care plan customers are sons and daughters who are fed up with being the family IT department. Aaron becomes the number they call instead, and you get a message when it is sorted.
Care plan questions
Is there a contract?
Plans run month to month after an initial three months. Cancel any time after that with 30 days notice. There is no joining fee if you have had an install with us in the last 12 months.
Does the plan cover kit you did not install?
Yes. Support covers the technology in your home whether we installed it or not. If something needs replacing, hardware is charged separately at the plan discount, and Aaron will always tell you the price before ordering anything.
What counts as a visit?
Any time Aaron comes out to the property for something covered by the plan. Essential includes one a year, Home includes two and Home Plus is unlimited for existing equipment. New installations are quoted separately at the plan discount.
Can my parents have a plan and I get the updates?
Yes, this is one of the most common setups. Add a second contact and Aaron will keep you both informed. Plenty of customers set this up for older relatives who want someone patient to call about the telly, the tablet or the WiFi.
How quickly do you respond?
Phone and WhatsApp support is answered during working hours, Monday to Saturday 8am to 6pm. Home Plus customers get same day response for outages. Most problems are fixed remotely inside the first call.
What is not covered?
Hardware costs, damage caused by building work or flooding, and third party services like your broadband provider or a streaming subscription. We will still help you deal with them, we just cannot fix their side.
Services covered by every plan
Most jobs touch more than one thing. These are the services customers usually pair with this one.
Smart home installation
Smart lighting, heating, blinds, locks and voice control, set up as one system that works.
Find out moreWiFi and networking
Full signal in every room, the garden office and the annexe, with rural options for slow broadband.
Find out moreCCTV installation
4K cameras with colour night vision and phone alerts, installed discreetly and set up on your phone.
Find out moreTV and audio
Wall mounted TVs with hidden cables, media walls, soundbars and multi room speakers.
Find out moreTalk it through first
Not sure which plan fits? Call or WhatsApp Aaron with a rough list of what you have and he will tell you honestly which one you need.
- 07938 115 168Mon to Sat, 8am to 6pm
- WhatsApp AaronSend photos of the job for a faster quote
- info@ajcnetworkandsecurity.co.ukReplies within one working day
- Covering all of KentPlus Hastings, Rye and Dungeness
Set up a care plan
Tell us which plan you are interested in and roughly what tech you have at home. Aaron will confirm the right level and get you set up.
Thanks, that's with Aaron
You'll get a reply within the hour during working hours. If it's urgent, call 07938 115 168.